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Salary range: $75,000 to $90,000
Willing to relocate: Yes
Years of related job experience: 20
Highest degree earned: BA in International Studies
Accreditations: Equivalent minors in marketing and business.,
Languages: English
Software: Microsoft Office, Windows, various CRMs, and novice linux user.
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Candidate Code: 0fbadc

PROFESSIONAL SUMMARY

Having served in Project, Process and Operations Management roles for over 20 years, meeting and exceeding aggressive metrics and revenue goals, we are pleased to present this experienced manager and leader that can make a valuable contribution to your organization’s bottom line. He is always up for a challenge and the opportunity to accomplish a new objective.

EMPLOYMENT HISTORY

Organization: Please reach us for these details!
Location: Spring Hill, TN
Job title: Project/Operations Manager
Years and months employed: 5 Year(s)
Responsibilities: Led key projects and managed the performance and development of up to 15 direct reports responsible for the success of a large retention, customer service and sales team. This included the successful management of performance and compliance and growing stronger leaders through project management leadership, coaching/mentoring, compliance, and success celebration.

Organization: AT&T
Location: Atlanta, GA
Job title: End 2 End Project Manager
Years and months employed: 2 Year(s) 6 Month(s)
Responsibilities: Managed key enterprise impacting projects and Requirements Development Team for FMO (Future Method of Operations), specifically related to merger of 4 legacy sales organizations.

Organization: BellSouth
Location: Atlanta, GA
Job title: Center Implementation Project Manager
Years and months employed: 2 Year(s) 2 Month(s)
Responsibilities: Led team of five charged to support pre-launch project plan, launch, and post-launch/ramping activities including center technology verification, trainer and new agent certification, and overall acclimation on how to successfully handle customer concerns. Led overall center performance management in Mumbai, India and San Salvador, El Salvador.

EDUCATION

Institution Name: University of Memphis
Location: Memphis, TN
Degree earned: BA in International Studies
Major/Concentration: International Studies
Year Graduated: 1998

 



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