Quick Interview: view Salary range: $70,000 to $80,000 Willing to relocate: Yes Years of related job experience: 18 Highest degree earned: Master Accreditations: GPA 3.92
Inducted into The National Society of Leadership and Success, Languages: English Software: Microsoft Office (all applications)
QuickBooks
Smartsheet
Monday.com
Tigerpaw
This candidate is an accomplished Operations Leader and Lean/Six Sigma Certified Green Belt/Certified Continuous Improvement Manager experienced in taking a business to the next level by exceeding revenue and growth expectations. A take charge leader who embraces challenges and brings a cohesive approach to driving revenue and reducing costs by assessing personnel and situations, she is a definite asset to any organization.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Murfreesboro, TN Job title: Operations Manager Years and months employed: 1 Year(s) Responsibilities: Served as Project Lead for 80/20, managing meetings with key staff and compiling/reviewing data to incorporate the 80/20 Marmon Group principles to business and departmental processes.
Reduced turnover 16% by implementing employee training program and spearheading planning, development, and delivery of cross-functional training projects to support employee retention, corporate quality, customer service, and targets.
Worked with cross functional teams, directing all aspects of hiring, training, terminations and performance reviews.
Managed up to a $4M operating budget and created KPI metrics for direct reports.
Created and delivered required presentations to executive leadership team.
Optimized workflow and introduced Lean management by implementing process to measure operational excellence and deliver measurable performance improvements.
Organization: Trigger Time, Inc. Location: Cathage, NC Job title: Business Operations Manager Years and months employed: 4 Year(s) 3 Month(s) Responsibilities: Doubled rental revenue in the 1st year; modernized corporate website, increased visibility, developed engaging new marketing collateral and executed cross-functional market capture campaigns.
Quarterbacked Government contracting negotiations for training and services and negotiated on equipment costs.
Shaved equipment costs by 70% while reducing overall operational expenses; sourced new vendors, enabled bulk purchasing, outsourced maintenance, and created tier payment structure for instructors.
Retained 100% of client base year-to-year; launched international training for existing customers that increased class registrations and set meetings for President with executive customers.
Optimized workflow and introduced Lean management; rewrote HR handbook, generated A/P and A/R reports, and complied and analyzed annual reports with QuickBooks.
Organization: Tricom Communication Services Location: Raleigh, NC Job title: Business Operations Manager Years and months employed: 5 Year(s) 3 Month(s) Responsibilities: Grew revenues 30% by increasing service contract agreements, clearly defining ROI to customers, and up-selling monthly maintenance without impacting sales team commissions.
Consolidated dispatch operations from 3 service areas to 2; hired and trained dispatcher, reducing costs in declining business, and used sales forecasting to align overhead costs with shifting business.
Maintained benefit costs while increasing benefits; worked with HR/staff vendor to streamline benefit administration and payroll while proactively answering employee enrollment questions.
Enhanced workflows and written procedures for Tigerpaw CRM, improved sales/service updates to better update staffing plans, gathered feedback from technicians, and encouraged metrics-based sales reporting.
EDUCATION
Institution Name: Columbia Southern University Location: Orange Beach, AL Degree earned: Master Major/Concentration: Business Administration Year Graduated: 2015
Institution Name: Averett College Location: Danville, VA Degree earned: Bachelor Major/Concentration: Sport Management
