Quick Interview: view Salary range: $80,000 to $120,000 Willing to relocate: No Years of related job experience: 10 Highest degree earned: Honors Diploma Languages: Englis Software: Microsoft Office: Word; Excel; Power Point; Outlook; Various Telecom Call Center applications: Avaya; Siemens; Workforce Manager; Symon. Various member management and claims management software.
Strategic, hands-on, high-energy Call Center Executive with customer service, sales and operations management experience, including Site Lead/Director responsibilities, as well as, Business Process Improvement initiative leadership and outsource management, with experience in the US and overseas. His combination of knowledge and acquired competencies has enabled him to meet and exceed the demands of ever changing markets.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Brentwood, TN Job title: Manager of Cust Serv and Call Center Ops Years and months employed: 1 Year(s) 6 Month(s) Responsibilities: Call Center Director; Department Manager; Operations Manager; Budget Management; Customer Service Management; Provider Support Management; Forecasting; Hiring; Training; Coaching; Employee Development; Workforce Management; Vendor Relationships; Outsource Management; Time Management; Process Improvement; Efficiency analyzation; Change Management; Policy and Procedure Development; PnP Management; Contract Management; Vendor Relationships; Outsource Management; BPI
Organization: Garment Care Systems, LLC Location: Averil Park, NY Job title: Asst. National Director, Manager of Sales Years and months employed: 5 Year(s) Responsibilities: Talent Acquisition; Hiring; Training; Coaching, Employee Development; Sales Management; Customer Service Management; Teritory Management; Vendor Relationship; Training Development; Policy and Procedure Development; PnP Management; Customer Relations; Business Process Improvement.
Organization: Dell, Inc. Location: Nashville, TN Job title: Area Manager / Site Lead - U.S. Customer Service Years and months employed: 5 Year(s) Responsibilities: Call Center Director; Department Manager; Operations Manager; Budget Management; Process Improvement Management; Customer Service Management; Provider Support Management; Forecasting; Hiring; Training; Coaching; Employee Development; Workforce Management; Vendor Relationships; Outsource Management; Time Management; Process Improvement; Efficiency analyzation; Change Management; Policy and Procedure Development; PnP Management; Contract Management; Vendor Relationships; Outsource Management
EDUCATION
Institution Name: Hendersonville High Location: Hendersonville, TN Degree earned: Honors Diploma Major/Concentration: Math and Science Year Graduated: 1980
