Quick Interview: view Salary range: $60,000 to $80,000 Willing to relocate: No Years of related job experience: 32 Highest degree earned: Diploma Software: Microsoft Office: Word, Excel, Power Point, Outlook. Various claims software including ZirMEd, ICD-9 Coding, CPT Coding and Billing. Various Call Center applications including Avaya.
With her 32 years of experience in IT support and Healthcare this candidate is a proven leader with outstanding accomplishments in call or contact centers with a passion for process improvement. She is proficient with all Microsoft office products, and boasts excellent organizational skills and outstanding customer service skills.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Nashville, TN Job title: Branch Support Manager Years and months employed: 4 Year(s) 11 Month(s) Responsibilities: Managed four teams of 25 professionals in an outbound and inbound call center environment. Implemented and monitored new initiatives to performance of the team and call center. Identified opportunities for efficiency improvements. Achieved call center and individual quality and productivity goals in accordance with established objectives. Implemented departmental compensations plans and budgets
Organization: Braxten Home Care Medical Location: Smyrna, TN Job title: Manager Years and months employed: 3 Year(s) Responsibilities: Played an integral role in the start of the company, including marketing, sales, setup and product display. Managed and negotiated DME provider acceptance with new insurance companies. Managed and worked with insurance companies billing claims and compliance with HIPPA regulations. Assisted patients with resolving denial of claims situations.
Organization: Deloitte and Touche Location: Hermitage, TN Job title: Manager Years and months employed: 7 Year(s) Responsibilities: Managed 15 IT staff members supporting hardware and software services while providing 24 x 7 support. Managed, identified, defined, documented and championed projects using a common project management repository while managing a team of project managers. Overall training for three company data and software application centers. Created and enforced policies and procedures.
EDUCATION
Institution Name: Madison High Location: Madison Degree earned: Diploma Major/Concentration: General studies Year Graduated: 1979
Institution Name: Volunteer State Community College Location: Gallatin TN Degree earned: some college Major/Concentration: Accounting