Quick Interview: view Salary range: $125,000 to $175,000 Willing to relocate: No Years of related job experience: 20 Highest degree earned: Bachelor's Degree Languages: English Software: Microsoft Office Suite, Windows and Mac OS; Warehouse Management Systems (Microsoft Dynamics); Telecommunication Systems (Aspect, Avaya); Workforce Management Systems (Blue Pumpkin)
We're excited to have the opportunity to introduce this candidate to you. As you will see from his profile and resume, he is an talented director level Operations Professional with specific experience in Contact Center Management and Supply Chain Management. His specific areas of expertise include leadership development, process improvement, and driving better operational results.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Smyrna, TN Job title: Sr. Director of Supply Chain Operations Years and months employed: 9 Year(s) 8 Month(s) Responsibilities: Managed end to end supply chain operation for mobile device replacement; forward and reverse logistics, inventory control, re-manufacturing, P&L responsibility, staffing and leadership development, process improvement including Lean, and ownership of all Key Performance Indicators for the operation
Organization: Asurion Location: Nashville, TN Job title: Sr. Manager Customer Care Years and months employed: 2 Year(s) 5 Month(s) Responsibilities: Responsible for operation of Nashville Customer Care (claims processing call center), including; achievement of key metric goals, adherence to quality standards, training and development of front line team members and leaders, P&L responsibility, process improvement, technology improvement, client interaction, staffing and labor relations, and new program introductions
Organization: EDS Location: Spring Hill, TN and Detroit, MI Job title: Account Manager Years and months employed: 7 Year(s) 8 Month(s) Responsibilities: Responsible for the operations of the Saturn Customer Assistance Center, including: staffing, training, developing workforce and leadership teams, improving key business metrics such as customer satisfaction and cost per call; daily interaction with the client, improve existing processes and implement new programs and procedures, support technology improvements to enable the business to achieve the targets
EDUCATION
Institution Name: Oakland University Location: Rochester, MI Degree earned: Bachelor's Degree Major/Concentration: Communications Year Graduated: 1993
