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Salary range: $125,000 to $175,000
Willing to relocate: No
Years of related job experience: 20
Highest degree earned: Bachelor's Degree
Languages: English
Software: Microsoft Office Suite, Windows and Mac OS; Warehouse Management Systems (Microsoft Dynamics); Telecommunication Systems (Aspect, Avaya); Workforce Management Systems (Blue Pumpkin)
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Candidate Code: 59378d


We're excited to have the opportunity to introduce this candidate to you. As you will see from his profile and resume, he is an talented director level Operations Professional with specific experience in Contact Center Management and Supply Chain Management. His specific areas of expertise include leadership development, process improvement, and driving better operational results.


Organization: Please reach us for these details!
Location: Smyrna, TN
Job title: Sr. Director of Supply Chain Operations
Years and months employed: 9 Year(s) 8 Month(s)
Responsibilities: Managed end to end supply chain operation for mobile device replacement; forward and reverse logistics, inventory control, re-manufacturing, P&L responsibility, staffing and leadership development, process improvement including Lean, and ownership of all Key Performance Indicators for the operation

Organization: Asurion
Location: Nashville, TN
Job title: Sr. Manager Customer Care
Years and months employed: 2 Year(s) 5 Month(s)
Responsibilities: Responsible for operation of Nashville Customer Care (claims processing call center), including; achievement of key metric goals, adherence to quality standards, training and development of front line team members and leaders, P&L responsibility, process improvement, technology improvement, client interaction, staffing and labor relations, and new program introductions

Organization: EDS
Location: Spring Hill, TN and Detroit, MI
Job title: Account Manager
Years and months employed: 7 Year(s) 8 Month(s)
Responsibilities: Responsible for the operations of the Saturn Customer Assistance Center, including: staffing, training, developing workforce and leadership teams, improving key business metrics such as customer satisfaction and cost per call; daily interaction with the client, improve existing processes and implement new programs and procedures, support technology improvements to enable the business to achieve the targets


Institution Name: Oakland University
Location: Rochester, MI
Degree earned: Bachelor's Degree
Major/Concentration: Communications
Year Graduated: 1993


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