Quick Interview: view Salary range: $61,000 to $75,000 Willing to relocate: No Years of related job experience: 14 Highest degree earned: Master of Education Accreditations: SPHR Certification, Software: Microsoft Word, Excel and PowerPoint; SuccessFactors; SkillView
This candidate is a dynamic professional with progressive experience in corporate, manufacturing and call center environments. With SPHR certification, she is adept at leading, supporting, and partnering with all levels of the organization. She is skilled in analyzing needs and implementing high-quality training, organizational development, and HR programs to achieve agreed-upon business goals.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Murfreesboro, TN Job title: Account Executive Years and months employed: 2 Year(s) Responsibilities: Provide consulting and service support for HR and employee benefit clients; Identify and deliver human resource and talent management solutions; Facilitate training; Conduct employee investigations.
Organization: Cummins Inc. Location: Nashville, TN Job title: Learning and Development Leader; QA Manager Years and months employed: 6 Year(s) 3 Month(s) Responsibilities: L & D Leader: Analyze employee and organizational development needs; Design, develop and implement strategies, plans and processes to close identified gaps; Facilitate continuous learning and professional development for all levels; Oversee mentoring programs; Develop targeted training interventions.
QA Manager: Ensure positive customer service interactions through call monitoring, development of service agent testing and evaluation procedures and administration of customer feedback surveys; Conduct new hire and ongoing training; Provide one-on-one coaching and input into performance evaluations; Utilize KPIs to measure program effectiveness; Develop customer communications, contact center technologies and productivity tools.
Organization: MetLife Location: Franklin, TN Job title: Corporate Trainer / Compliance Analyst Years and months employed: 8 Year(s) Responsibilities: Develop and implement curriculum; Maintain curriculum; Facilitate training; Develop standardized procedures; Analyze training needs; Manage new hires in training; Collaborate with SMEs; Provide performance coaching; Maintain employee compliance files; Develop internet help sites.
EDUCATION
Institution Name: Middle Tennessee State University Location: Murfreesboro, TN Degree earned: Master of Education Major/Concentration: Curriculum and Instruction Year Graduated: 1993
Institution Name: Middle Tennessee State University Location: Murfreesboro, TN Degree earned: B.S. Major/Concentration: Elementary Education Year Graduated: 1991