An asset to any health care management team, this professional has the skill set you need to get the job done. She is a big picture thinker who understands that success is in the details. Her proven ability to effectively fill multiple roles in program, project, call center, and change management, along with her passion for health care and her innovative leadership make her your perfect choice.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Nashville, TN Job title: Managed Care Program Manager Years and months employed: 5 Year(s) Responsibilities: Provide project management for the Division of Member Services. Projects include: development of contracts and RFPs, coordination of systems and processes to implement policy, and management of training materials and informational communications. Provide program management to various units dealing with medical appeals, eligibility processes, and contracted call centers. Ensure that staff meet performance expectations and that unit processes accurately reflect policy.
Organization: TennCare Partners Advocacy Line Location: Nashville, TN Job title: Advocate/Training Coordinator Years and months employed: 3 Year(s) Responsibilities: Provided telephone advocacy and assistance regarding the TennCare program to callers, with an emphasis on mental health and substance abuse issues. Developed and maintained training materials for advocacy staff. Conducted presentations and workshops to TennCare consumers and providers statewide.
Organization: Vanderbilt University Medical Center Location: Nashville, TN Job title: Health Information Analyst Years and months employed: 1 Year(s) Responsibilities: Utilized electronic databases to research health literature within evidence-based best practice guidelines for patrons of the Eskind BioMedical Library.
EDUCATION
Institution Name: Tennessee State University Location: Nashville, TN Degree earned: Masters Major/Concentration: Public Administration Year Graduated: 2007
Institution Name: Tennessee State University Location: Nashville, TN Degree earned: Bachelor of Science Major/Concentration: Psychology/Sociology Year Graduated: 2001
