Quick Interview: view Salary range: $130,000 to $150,000 Willing to relocate: No Years of related job experience: 20 Highest degree earned: Bachelors Languages: English Software: Microsoft Suite
JDE
PRMS
Offering over 20 years of progressive experience spanning customer service to supply chain management. With skills in program development, purchasing, forecasting, inventory control, account management, and personnel supervision, this candidate is currently seeking new challenges in a senior-level management position. As a driven and detail-oriented leader, he possesses a proven track record of improving growth.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: LaVergne, TN Job title: Vice President Global Customer Service Years and months employed: 1 Year(s) 9 Month(s) Responsibilities: Responsible for scaling,mentoring and managing the customer service & care organization with overall responsibility for customer success and satisfaction. Provided leadership and built a culture of service excellence while inspiring over 60 professionals,handling 13K phone calls+1100 Customer emails per month.Created and fostered a culture of service excellence.
Organization: Simplicity Creative Group Location: Antioch, TN Job title: Director Customer Service & Sales Years and months employed: 6 Year(s) 4 Month(s) Responsibilities: Results-driven Customer Service with strong skills in Training, Technology and Operations. Difference-maker through proven leadership skills and the ability to gain trust. Expertise in driving change and developing supporting processes and training to assure successful implementation with accountable metrics. Effectively communicate company objectives and goals while positively motivating staff. Strong experience in Order to Invoice accuracy, ensuring professional and timely capture of customer orders.
Organization: Hickory Hardware Location: Nashville, TN Job title: Director Supply Chain Management Years and months employed: 2 Year(s) 8 Month(s) Responsibilities: Recruited, trained and directed a diverse team of 21 sourcing professionals - including 10 Chinese nationals. Achieved $970K in annual cost savings in 2007. Managed and negotiated contract relationships with 17 international suppliers in Asia. Track record of clear communication to the highest levels of Management
EDUCATION
Institution Name: Indiana University Location: Fort Wayne, IN Degree earned: Bachelors Major/Concentration: General Studies Year Graduated: 1988