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Salary range: $130,000 to $150,000
Willing to relocate: No
Years of related job experience: 20
Highest degree earned: Bachelors
Languages: English
Software: Microsoft Suite JDE PRMS
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Candidate Code: 7d95c1

PROFESSIONAL SUMMARY

Offering over 20 years of progressive experience spanning customer service to supply chain management. With skills in program development, purchasing, forecasting, inventory control, account management, and personnel supervision, this candidate is currently seeking new challenges in a senior-level management position. As a driven and detail-oriented leader, he possesses a proven track record of improving growth.

EMPLOYMENT HISTORY

Organization: Please reach us for these details!
Location: LaVergne, TN
Job title: Vice President Global Customer Service
Years and months employed: 1 Year(s) 9 Month(s)
Responsibilities: Responsible for scaling,mentoring and managing the customer service & care organization with overall responsibility for customer success and satisfaction. Provided leadership and built a culture of service excellence while inspiring over 60 professionals,handling 13K phone calls+1100 Customer emails per month.Created and fostered a culture of service excellence.

Organization: Simplicity Creative Group
Location: Antioch, TN
Job title: Director Customer Service & Sales
Years and months employed: 6 Year(s) 4 Month(s)
Responsibilities: Results-driven Customer Service with strong skills in Training, Technology and Operations. Difference-maker through proven leadership skills and the ability to gain trust. Expertise in driving change and developing supporting processes and training to assure successful implementation with accountable metrics. Effectively communicate company objectives and goals while positively motivating staff. Strong experience in Order to Invoice accuracy, ensuring professional and timely capture of customer orders.

Organization: Hickory Hardware
Location: Nashville, TN
Job title: Director Supply Chain Management
Years and months employed: 2 Year(s) 8 Month(s)
Responsibilities: Recruited, trained and directed a diverse team of 21 sourcing professionals - including 10 Chinese nationals. Achieved $970K in annual cost savings in 2007. Managed and negotiated contract relationships with 17 international suppliers in Asia. Track record of clear communication to the highest levels of Management

EDUCATION

Institution Name: Indiana University
Location: Fort Wayne, IN
Degree earned: Bachelors
Major/Concentration: General Studies
Year Graduated: 1988

 



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