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Salary range: $100,000 to $140,000
Willing to relocate: No
Years of related job experience: 15
Highest degree earned: Masters
Accreditations: Selected to join Sigma Beta Delta society for academic excellence,
Languages: English
Software: Microsoft Office (Word, Excel, PowerPoint, Visio), Cognos, Salesforce, SharePoint, SQL
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Candidate Code: 96b054

PROFESSIONAL SUMMARY

It is our pleasure to bring you this candidate through his profile and resume. He has a history of meaningful accomplishments in driving revenue generating initiatives. As a team leader who is adept at bringing out the best in people, he is consistently able to deliver impressive results within budget. His written and verbal communication skills allow him to be an effective influencer regardless of the audience. He is excited about the opportunity to become a valuable asset to your organization.

EMPLOYMENT HISTORY

Organization: Please reach us for these details!
Location: Franklin, TN
Job title: Director, Payment Operations
Years and months employed: 3 Year(s)
Responsibilities: Train, mentor and manage 10-member team responsible for $50+ million in monthly subscription billings; Expertly identify and implement group-wise best practices; Design cost-reducing recommendations while supporting organizational goals.

Organization: Affinion Group
Location: Franklin, TN
Job title: Director, Subscriber Operations
Years and months employed: 5 Year(s)
Responsibilities: Ensured KPIs exceeded all elements of customer experience, including promoting dynamic solicitation, fulfillment, billing, and customer service inquiry resolutions; Partnered with “Top 10” financial institutions to identify, define, and implement key requirements for revenue-centric efforts; Served as SME for membership system enhancements, including handling legal compliance, revenue acceleration, and billing exception tracking.

Organization: Trilegiant Corporation
Location: Trumbull, CT
Job title: Senior Manager, North American Billing Operations
Years and months employed: 8 Year(s)
Responsibilities: First leader of newly formed group leveraging new $30M billing system; Led cross-training for all team functions for newly formed group; Collaborated with multiple payment processors to resolve billing issues and ensure proactive chargeback management.

EDUCATION

Institution Name: University of New Haven
Location: New Haven, CT
Degree earned: Masters
Major/Concentration: Business Policy and Strategy
Year Graduated: 11

Institution Name: Providence College
Location: Providence, RI
Degree earned: Bachelors
Major/Concentration: Economics
Year Graduated: 25

 



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