Quick Interview: view Salary range: $65,000 to $80,000 Willing to relocate: No Years of related job experience: 10 Highest degree earned: M.S. Information Systems Languages: English Software: MS Office Suite,
Visual Basic (Excel and Access),
MS Project,
Business Intelligence
This candidate's career focus encompasses a decade of professional experience and expertise in the areas of project management and application development backed by a M.S. in Information Systems with an IT Project Management concentration and an MBA. As a Certified Six Sigma Greenbelt, this candidate can work independently as well as in team environments and provide the necessary leadership and motivation to facilitate successful analysis and implementation of strategic initiatives for your company.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Franklin, TN Job title: Business Analyst Years and months employed: 4 Year(s) Responsibilities: Develop and maintain enterprise application macros using Excel VBA and Java XML Script. Manage QA processes and procedures for all production macros. Work cross-functionally with procedure analysts and off-shore liaisons to develop test scripts and regression test software upgrades during EPM release and update cycles. Manage production macro support. Developed an enterprise-wide Access (VBA) database to automate a previously manual wholesale process as part of a Six Sigma Black Belt project team. Currently participating in several key Six Sigma projects.
Organization: Sitel / ClientLogic Location: Nashville, TN Job title: Global Operations Analyst Years and months employed: 1 Year(s) 6 Month(s) Responsibilities: Member of operations team that managed day to day global operations for 26 outsource call centers located in the United States, Canada, Mexico, India and the UK. Managed off-shore call volume allocation and service levels for clients such as UPS, Dell, T-Mobile and BellSouth. Delivered optimal service levels, managed client expectations and maintained consistent track record of reducing internal operating costs.
Organization: Asurion Insurance Services Location: Nashville, TN Job title: Workforce Management Analyst Years and months employed: 4 Year(s) Responsibilities: Managed call volumes, queue splits, handle times and agent adherence for over 500 customer service reps in three centers. Forecasted daily call volumes and managed center staffing levels.
EDUCATION
Institution Name: Middle Tennesse State University Location: Murfreesboro, TN Degree earned: M.S. Information Systems Major/Concentration: IT Project Management Year Graduated: 2008
Institution Name: Middle Tennesse State University Location: Murfreesboro, TN Degree earned: MBA Major/Concentration: Information Systems Management Year Graduated: 2003
