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Salary range: $100,000 to $130,000
Willing to relocate: No
Years of related job experience: 31
Highest degree earned: MBA
Languages: English
Software: Windows and Mac versions of MS Office Suite; MS Visio; MS Project Pro; MS OneNote; Mind Mapping; SAP; Planview; Salesforce; Verint; Cisco; Exchange; Outlook; Skype; Intercall; Webex; Box
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Candidate Code: c04a5e


What this candidate brings to the table is the ability to bring order and impressive results out of chaos. He has started up and turned around both operational and project teams that delivered superior results. He has a holistic understanding of what it takes to succeed in business, and how to successfully introduce new technology to an organization. He is, at heart, a change agent and situational leader, who understands how to properly lead people through all types of change.


Organization: Please reach us for these details!
Location: Lake Forest, IL
Job title: Customer Service Technology Portfolio Manager
Years and months employed: 2 Year(s) 8 Month(s)
Responsibilities: Consulting with senior leaders on technology strategy; facilitating technology project prioritization; driving technology solution selection decisions; organizing, monitoring and driving the results of a $22M technology investment portfolio; developing Customer Service technology integration strategies for acquisitions; turning around a ~$20M business optimization portfolio.

Organization: W.W. Grainger, Inc.
Location: Lake Forest, IL
Job title: Customer Service Program Manager
Years and months employed: 6 Year(s) 11 Month(s)
Responsibilities: Developing and leading Customer Service’s first Project Management Office (PMO); developing a complete “work management” process for improving everything from ideation through achieving desired business results; leading the 5000+ team member department through the adoption of the new WM process; elevating and automating work management to a “management system"; hiring and developing top PM talent; helping other areas of the company get their project portfolios under control.

Organization: W.W. Grainger, Inc.
Location: Lake Forest, IL
Job title: EDI & Summary Billing Manager
Years and months employed: 1 Year(s) 10 Month(s)
Responsibilities: Turning around the EDI & Summary billing department. This required addressing individual performance and & team moral gaps, hiring top talent, consolidating EDI platforms, developing and executing a marketing plan, developing a web presence, developing new EDI transactions, developing our own transaction translation engine, and reducing the operational budget by 20%


Institution Name: Lake Forest Graduate School of Management
Location: Lake Forest, IL
Degree earned: MBA
Major/Concentration: Business Administration
Year Graduated: 1999

Institution Name: University of Wisconsin - Eau Claire
Location: Eau Claire, WI
Degree earned: BBA
Major/Concentration: Management Information Systems
Year Graduated: 1984


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