Quick Interview: view Salary range: $35,000 to $45,000 Willing to relocate: No Years of related job experience: 26 Highest degree earned: Admin.Asst.w-C/S Technology Emphasis Accreditations: Certified in Microsoft Office 2007 Word, Excel, PowerPoint, Access, and Microsoft Office Specialist Master.
Earned Gold Level (highest possible) Career Readiness Certificate (ACT-Work Keys) through Columbia Career Center, Languages: English Software: AS400; BPCS; EDI; Special Pricing; Deals & Promotions; Windows, Outlook; Certified in Microsoft Office 2007 Word, Excel, PowerPoint, Access, and MOS.
We are pleased to showcase this accomplished, self-driven, growth-oriented Administrative Assistant and Customer Service professional. Through cost efficiency measures, she was able to reduce her call center staff, while simultaneously growing sales from $15M to over $50M. She is highly organized, pro-active, and possesses excellent verbal and written communication skills.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Columbia, TN Job title: Customer Service Supervisor Years and months employed: 18 Year(s) 2 Month(s) Responsibilities: Directed activities of customer service call center team; keyed orders & credit memos; processed orders via EDI & maintained EDI cross reference files; handled inside sales for smaller accounts; addressed inquiries from customers; tracked orders via Outlook and with logistics companies; responded to usage questions of products by end users; responded to end user complaints, provided replacement products and composed correspondence to consumers; daily interaction with production planning, scheduling, logistics departments; confirmed orders to customers; advised customers of orders which would arrive late due to production interruptions; maintained pricing structure in system including "list" and "less than list" pricing; handled company switchboard, paging employees; ensured that reps. adhered to ISO9001 and internal company audit standards; trained new C/S reps.; interviewed prospective team members; conducted employee performance evaluations
Organization: Mapa Spontex, Inc. Location: Columbia, TN Job title: Customer Service Representative Years and months employed: 2 Year(s) 5 Month(s) Responsibilities: Processed customer orders via manual entry and via Electronic Data Interchsnge, tracked orders, anwered phones providing usage information to end users and responded to complaints, keyed credits, billed customers for products purchased
Organization: Mapa Spontex, Inc. Location: Columbia, TN Job title: Admin. Asst. to VP Sales & Mktg. Services Mgr. Years and months employed: 5 Year(s) 5 Month(s) Responsibilities: Took/transcribed Shorthand, typed from Dictaphone, answered/screened phone calls, made travel arrangements, booked sales meetings & national shows (e.g., National Housewares Show), proofed expense reports, prepared ad hoc reports from IRI data RE company sales, maintained executives' calendars
EDUCATION
Institution Name: TN Technology Center Location: Lewisburg, TN Degree earned: Admin.Asst.w-C/S Technology Emphasis Major/Concentration: Business Systems Technology
