FiveChairs is honored to present this results-driven Sales/Sales Management Professional with over 15 years of broad-based, proven success driving revenues. Recently relocated to Nashville, he possesses a consistent record of effectively guiding sales, increasing market share in assigned regions and overseeing operations, and is a decisive team leader, with outstanding communication, analytical, and leadership skills. Equally comfortable as an individual performer as leading a team, he is open to a variety of industries and roles.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: San Marcos, Ca Job title: Owner/Operations Manager Years and months employed: 5 Year(s) Responsibilities: Responsible for recruiting, training, contract negotiations, scheduling, supervision, with the goal of increasing revenue and profitability. Developed and maintained aggressive marketing growth strategy resulting in tremendous growth in revenue and market presence as well as excellent driver retention. Managed all customer service issues as well as inter-departmental and inter-personnel communications and mediation. Developed and maintained routine driver trainings and how to consistently deliver excellent customer service. Executed all driver agreements and all accounting for weekly driver lease payments. Maintained preventative maintenance schedules for all vehicles; adequate inventory levels and inventory control procedures for all parts and tools. Maintained local and state compliance with all applicable agencies and ordinances. Maintained current and accurate P&L statements.
Organization: Home Furnishings Sales Location: Lombard, IL Job title: Operations Manager Years and months employed: 5 Year(s) Responsibilities: Responsibilities include staffing, training, coaching and developing a culture of accountability in order to achieve results and provide superior customer service. Educated District/Region how to create a delightful customer experience within the store environment using the company strategy. Provided recommendations to senior management for existing and new growth opportunities and market insights. Partnered with senior management to influence future growth strategies Recognized and rewards behaviors that are in alignment and support of corporate employee guidelines to promote a high-performance team. Resolved escalated employee relations, performance and customer service issues in partnership with other departments. Evaluated team performance through timely individual performance reviews
Maintained current product and industry knowledge and trained personnel accordingly. Updated sales and closing techniques and conducted sales training sessions. Ensured that overall sales and customer service goals were met through the individual training, coaching and mentoring of staff.
Organization: Jackson Hewitt Tax Service Location: Los Angeles, Ca Job title: Franchisee/Operations Manager Years and months employed: 4 Year(s) Responsibilities: Established and managed all aspects of an Individual Tax Preparation business including a team of 55 office managers, assistant managers and tax preparers. Increased revenue from $181,000 in first year to $505,000 by fourth year surpassing all revenue goals. Responsibilities included staffing, training, coaching and developing a culture of accountability in order to achieve results and provide superior customer service. Implemented national and regional marketing programs and created local store marketing strategies and campaigns. Inspected to ensure consistent branch image, overall performance and daily consistency with the organization's overall objective.
EDUCATION
Institution Name: Western Governors University Location: Online Degree earned: Bachelor of Science Major/Concentration: Sales and Sales Management Year Graduated: 2014
Institution Name: DePaul University Location: Chicago, IL Degree earned: Major/Concentration: Business Administration/Political Science
