Quick Interview: view Salary range: $100,000 to $150,000 Willing to relocate: Yes Years of related job experience: 20 Highest degree earned: MS Education Accreditations: Member of ASTD (American Society of Training & Development)
Member of ISPI (International Society for Performance Improvement), Languages: English Software: MS Office Suite
Meet a strategic learning and development executive with proven success in designing high-impact learning systems and organizational effectiveness for Fortune 100 companies. Her ground breaking programs drive multimillion dollar growth as well as customer and employee retention. Known for inspiring allegiance and accountability throughout diverse business units while motivating continuous performance improvement. Highly effective during mergers, acquisitions, and system conversions. Experienced in managing portfolios of up to $1.8 billion.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Nashville. TN Job title: Director Education Years and months employed: 1 Year(s) Responsibilities: Currently work for Parallon, an HCA subsidiary company. Identify, manage and assess learning and development initiatives, programs and assets across the organization. Lead and manage initiatives end-to-end from concept through execution and impact.
■ Led development of new intranet website; to improve user experience and knowledge acquisition.
■ Created communication tools and processes; to increase readership and learning retention.
Organization: JPMorgan Chase Location: Wilmington, DE Job title: First Vice President Performance Improvement Years and months employed: 8+ Year(s) Responsibilities: Instituted a learning culture, and supporting infrastructure, that ensured powerful multimedia instructional design/delivery, quality, communications, and employee incentives. Led and motivated staff of 68 in 9 call centers to optimal performance. Managed a $4.5 million annual budget. Increased annual collected debt $25.8 million. Boosted employee satisfaction 34% and retention 502bp over 5-year period. Grew customer satisfaction scores 18% over 3-year period. Cut NCL/operational expenses an average of $14.5 million per year.
Organization: Continental Airlines Location: Houston, TX Job title: Director Education Years and months employed: 14 Year(s) Responsibilities: During 14-year tenure, earned numerous promotions through increasingly responsible roles in talent management, sales, and marketing. In most recent role as Training Director, improved skillsets by providing engaging training programs and learning interventions for all domestic and international airport service employees. Supervised 45 learning professionals throughout 4 continents while controlling a $2.3 million annual budget. Created impactful executive development programs.
EDUCATION
Institution Name: Lamar University Location: Beaumont, TX Degree earned: MS Education Major/Concentration: Guidance & Counseling
