Quick Interview: view Salary range: $80,000 to $115,000 Willing to relocate: No Years of related job experience: 25 Highest degree earned: Bachelor of Science Languages: English Software: Microsoft Office Suite applications for Microsoft Windows and MAC OS X operating systems; Word; Access DBMS; Excel; PowerPoint; Project; Outlook; Lync/Skype; OneNote; Xactimate; Xactanalysis; Siebel Systems used for Call Center support.
This candidate offers 25 years of experience in corporate training, management, leadership and development as presented in the attached resume. His verbal and presentation skills are exemplary. He is adept in the creation of training programs, operational needs assessment and leading projects within large scale field operations and centralized call centers with a demonstrated record of success.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: Nashville, TN Job title: Consultant Years and months employed: 5 Year(s) 8 Month(s) Responsibilities: Business development; client retention; nationwide travel; contract negotiation; risk management; commercial policy interpretation; technical compliance team lead; commercial complex claim team lead; alternative dispute resolution team lead; written and verbal presentations; corporate training and mentoring; outside expert selection and sound oversight of accountants, geotechnical and structural engineers, legal counsel; sight field inspections determining scope, scale and loss complexity; negotiated on-sight settlements when appropriate utilizing Xactimate software for building estimates; utilized Xactanalysis software for managing adjuster performance; trained both software systems to claims representatives; represented Zurich North America, Liberty Mutual, Citizens Insurance, AllCat Claims and Wardlaw Claims.
Organization: Confidential Location: Columbus, OH Job title: Regional Field Manager Catastrophe Property Claims Years and months employed: 5 Year(s) 7 Month(s) Responsibilities: Catastrophic event management; collaborated with district leadership on territory needs assessment; staff and vendor recruiting, hiring and training; ensured Risk Management oversight and timely reporting to underwriting; maintained agent relations; district manager reporting on event status; personnel, lodging and equipment logistics; monitored adjuster performance through Xactanalysis; managed diversity and inclusion program and leadership development initiative; responsible for adjuster deployment and claims assignments; reviewed loss settlement recommendations for appropriate coverage application and settlement approval; disputed claims negotiation; responsible for resolving Department of Insurance complaints; performed mid-year and year-end performance reviews.
Organization: Confidential Location: Kansas City, KS Job title: Commercial Claims Manager Years and months employed: 15 Year(s) 8 Month(s) Responsibilities: Manager Commercial Claims Office of 22 claims representatives; coordinated sight inspections of field assignments coast-to-coast and phone settlement of smaller losses; reviewed settlement recommendations for proper application of coverage; performed mid-year and year-end performance reviews; Training Manager of Catastrophe Claims Team responsible for creating, presenting and implementing catastrophe claims Best Practices and work flow systems; Leadership Development Program Team Lead; ensured appropriate state licenses were secured and maintained for field representatives; HelpPoint Call Center Manager responsible for assisting in the initial set up of the department and creation and implementation of Best Practices; Catastrophe Claims Field Manager; Catastrophe Claims Large Loss Adjuster; Property Claims and Auto Claims Representative.
EDUCATION
Institution Name: University of Tennessee Location: Knoxville, TN Degree earned: Bachelor of Science Major/Concentration: Business/Finance Year Graduated: 1986
Institution Name: Western Kentucky University Location: Bowling Green, KY Degree earned: Major/Concentration: Marketing
