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Willing to relocate: No
Years of related job experience: 14
Highest degree earned: Bachelor of Science, Applied Mathematics with an e
Accreditations: Double minor in Computer Science and Insurance; Dean's List for 6 semesters,
Software: Microsoft Word, Excel, PowerPoint; SQL; Crystal Reports; Business Objects; Mingle
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Candidate Code: ffe4a4


This candidate is a senior-level management, operations and project management professional. Her experiences include creating high performance teams, P&L management and implementing IT infrastructure from an end-user standpoint. Her success has been achieved through collaboration with executive leadership, staff development and building of collaborative processes focusing on growth and profitability.


Organization: Please reach us for these details!
Location: Franklin, TN
Job title: Director of Operations
Years and months employed: 4 Year(s) 10 Month(s)
Responsibilities: Provided analytics for the business units; Used Agile to manage projects as a liason between the business units and the IT Development staff, including completing project charter, estimation and analysis; Reviewed business processes and suggested potential improvements to increase efficiency; Provided maintenance training for new and upgraded systems and processes for business units; Communicated business and system specifications between staff and external development team to build online quoting, rating, policy issuance and billing system; Developed rating rules and methodology to redesign system to accommodate 3rd party agent billing, issuance and maintenance; Worked as liaison between business units and internal IT staff to design, test and implement system to ensure needs of both users and customers were met; With senior management, developed and implemented strategic initiatives, including acquiring new lines of business and designing systems, to achieve 10% ROE; Researched and reviewed potential new lines of business for profitability and growth potential; Managed business development staff to achieve 10% growth initiative

Organization: PICA Group
Location: Franklin, TN
Job title: Operations Manager
Years and months employed: 4 Year(s)
Responsibilities: Worked with IT and business units to implement web-based quoting and renewal process improvements and system configuration upgrades, improving productivity by 8%; Performed policy audits to ensure consistency; Focused on and achieved goals through implementation of processing efficiencies and staff development; In conjunction with Regulatory department, created and implemented rule and form filings for 48 states

Organization: PICA Group
Location: Franklin, TN
Job title: Manager
Years and months employed: 2 Year(s)
Responsibilities: Communicated business needs to IT for development of a new policy system for newly acquired business; Worked with IT and business unit to further develop existing system to accommodate new line of business; Implemented acquired business to 90% retention; Hired and managed staff; Created processes and procedures and trained staff to achieve consistency and increased productivity and service levels; Maintained profit center within budget


Institution Name: Middle TN State University
Location: Murfreesboro, TN
Degree earned: Bachelor of Science, Applied Mathematics with an e
Major/Concentration: Mathenmatics
Year Graduated: 1993


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