Quick Interview: view Salary range: $65,000 to $75,000 Willing to relocate: Yes Years of related job experience: 20 Highest degree earned: Bachelor of Science Accreditations: Pinnacle Honor Society, Member Aquinas Alumni Review Panel for Incoming Non-Tradional Students. Languages: English Software: Microsoft Office including Word, Excel, Publisher, PowerPoint, Access, J.D. Edwards, AS400, Millennium (Dun & Bradstreet product), PeopleSoft, MAS90, and KRONOS
This candidate has a reputation for delivering results while encouraging and championing others. She has demonstrated skills in team building, leadership and motivation, and delivers and demands excellence among all team members.
A proficient, manager and profit-minded leader, her initiatives have resulted in increased productivity, customer satisfaction, employee retention and increased morale.
With experience managing Credit, A/R, Billing, Collections, Training and Development, her core competencies also include project management and negotiation. Exceptionally bright and articulate, and known for her fairness and honesty and her talents in persuasion, confidentiality, and diplomacy, she is comfortable speaking with employees at all levels of the organization and always gives 100% toward her professional performance.
EMPLOYMENT HISTORY
Organization: Please reach us for these details! Location: LaVergne, TN Job title: Manager, Credit Services Years and months employed: 11 Year(s) 7 Month(s) Responsibilities: Supervised teams of credit investigators, collectors and cash applicators; developed and delivered training for all software, written & verbal communication skills, e-mail etiquette; implemented scanning, imaging software & processes; edited, produced, published department policies & procedures manual; conducted department interviewing, staffing & orientation; produced & delivered performance reviews; delivered disciplinary action; developed coaching & success plans.
Organization: Rollins Inc (Orkin H.Q) Location: Atlanta, GA Job title: Client Services Manager Years and months employed: 2 Year(s) Responsibilities: Managed team of 18 - 20 exempt and non-exempt associates responsible for total National-Key Account portfolio of over $500MM. Evaluated & analyzed concepts, practices and procedures and championed changes and process improvements. Taught quarterly training sessions for all departments in Client Services. Partnered with and functioned as liaison with IT team to facilitate recommended process improvements. Developed associates abilities in organizational, analytical and multi-tasking skills necessary to effectively manage multiple deadlines and changing priorities in a fast paced environment. Mentored and facilitated the promotions and advantageous transfers of six associated under my tutelage. Performed all disciplinary action and performance reviews. Recruited, interviewed and hired new associates.
Organization: Hickory Hardware Location: Nashville, TN Job title: National Credit Manager Years and months employed: 1 Year(s) 6 Month(s) Responsibilities: Recruited, interviewed, hired and trained initial credit department staff and maintained ongoing staff of 14 – 18 associates; combination of exempt & non-exempt associates.
Managed introduction & consolidation of five separate business units into one accounts receivable portfolio totaling $350 million. Functioned as Training Manager for all departments in Nashville corporate office, ranging from software use to job procedures. Developed, documented and implemented credit department policies and procedures. Synergized five business units into one by continually being mindful of and actively engaging in process improvements. Exceeded departmental objectives by goal-setting, managing time, attendance, monitoring and appraising performance, coaching, training, counseling, conflict resolution, and team-building atmosphere. Partnered with IT Director to establish electronic data interchange(EDI) functionality and encouraged all large – medium sized accounts to take advantage of that process for the exchange of data. Managed all credit investigations for new accounts and accounts under review to evaluate credit worthiness. Performed all disciplinary action and performance reviews.
EDUCATION
Institution Name: Belmont University Location: Nashville, TN Degree earned: Bachelor of Science Major/Concentration: Organizational / Industrial Psychology Year Graduated: 2003
Institution Name: Aquinas College Location: Nashville, TN Degree earned: Associates Major/Concentration: Business & HR Management Year Graduated: 2000
